Accessibility FAQ

CHI PLAY 2018 is committed to providing an inclusive environment, and we will do our best to accommodate requests for special assistance. This page describes the accessibility features of CHI PLAY 2018 to help you make an informed decision about whether the conference will be accessible to you. Please contact us if your question is not answered here, or if the conference arrangements as described are not enough to allow you to attend. We will work with you to the best of our ability, to make the conference accessible.


How do I communicate accessibility needs to CHI PLAY 2018 organisers?

The Accessibility Chair for CHI PLAY 2018 is Joshua Newn, whose goal is to ensure the conference is accessible to everyone. When you register for the conference, there will a registration question labelled Do you have a disability or special need that we need to be aware of?. In your response, please indicate any accessibility needs such as wheelchair access, sign language interpretation, or a guide. The Accessibility Chair will follow up with you to clarify your needs. The Accessibility Chair can be contacted directly at any time by emailing

Who do I ask if my question is not answered here?

For more detailed information about accessibility at Federation Square, please check the venue accessibility information page or the venue information desk on +61 3 9655 1900 or email

If there is specific accessibility information you would like to see here, or if you wish to discuss any accessibility requirements, please contact our Accessibility Chair, Joshua Newn by email:, and someone will respond to you shortly.

When is the deadline for accessibility requests?

The deadline for accessibility requests is 21 October. However, if you have any accessibility enquiries at this point, please feel free to contact our Accessibility Chair, Joshua Newn by email:

What are the available transport options from the airport?

The closest airport to Melbourne is the Melbourne Tullamarine Airport (MEL) which serves both domestic and international flights.

Recommended options:


The easiest way to the city centre will be with a taxi (approximately 30 minutes in clear traffic) which can be taken from the rank as you exit the terminal.
Wheelchair Accessible Taxis (WATs) are available at the rank but are limited in numbers. Assistance animals, such as guide dogs, for people with a vision or hearing impairment must be accepted by the taxi driver for carriage within the cab. To manage expectations, we advise placing an advance booking through one of the following taxi operators:
For more information on Wheelchair Accessibility Taxis, please visit the Taxi Services Commission disability information page.


Alternatively, it is possible to get to the city centre by using SkyBus which provide access for wheelchair passengers. SkyBus can be contacted at +613 9600 1711 the day before you travel to confirm if you need wheelchair access if using the SkyBus Hotel Transfer Service. For more information, please visit their FAQ.

What are the taxi and public transport options for getting to the conference venue?

Melbourne has an extensive public transport network and a wide variety of transport services. We recommend getting to the conference venue either via taxi or tram. A map of Federation Square can be found here.


For pick up and drop off by car/taxi, we recommend Russell Street Extension located on the east side of Federation Square. Alternatively, there is a taxi rank across the road on Swanston Street (Flinders Street Station) that you can be requested to be dropped off and able to take a taxi from.
Federation Square has its own multi-level car park, which is accessible from Russell Street or Batman Ave (Exhibition Street extension – City Link). The Federation Square Car Park is open 24hrs and has accessible spaces located next to the lift on each level.
If you require a Wheelchair Accessible Taxi from your accommodation, we advise placing an advance booking through one of the following taxi operators:


There are two primary tram stops to the conference venue, on Swanston Street (Stop 13-Federation Square/Swanston St) or on Flinders Street (Stop 5-Swanston St/Flinders St). This will depend on which tram line you are embarking on to the venue. There are low floor trams which are wheelchair accessible for major tram routes.
To plan your journey, please use the Journey Planner provided by Public Transport Victoria and tick both boxes on Special Requirements under More journey options.

Who can I ask about accessibility in Melbourne?

For information about Melbourne accessibility, including public transport, go to City of Melbourne page on accessibility where you will find useful resources such as mobility map of the city. Please also visit the Disability services page on getting around Melbourne.

Can a student volunteer assist me during the conference?

Student volunteers will be available to assist attendees with disabilities with navigation, meal service, or other accessibility needs. If you will need volunteer assistance at the conference, please indicate this on your conference registration form.

Attendees who require personal care assistance should bring their own assistant. Assistants who will be attending conference sessions must register for the conference.

What is the conference space like?

For the overall layout of the venue, please refer to this map of the conference space.

The main conference venue is at Deakin Edge, Federation Square which is located on the first floor of the building. Deakin Edge has lift access and is wheelchair accessible. Arrangements can also be made to enter from the Fed Square Car Park. Accessible toilets can be found in The Atrium, which is located next to the Deakin Edge.

Will the conference be accessible by wheelchair or power scooter?

Yes, the conference venue will be accessible by both wheelchair or power scooter. A map of the conference space can be found here while a map of the venue can be found here. Student volunteers will be available on request to help with the lunch buffet, and there will be space for wheelchairs at the lunch tables.

What are the restroom facilities like?

There are accessible public toilets and baby-change facilities located in The Square, next to Time Out and in The Atrium, next to Kirra Galleries.

What are the arrangements for presenters with accessibility needs?

If you are a presenter who uses a wheelchair and would like to present on the upper stage, would like a student volunteer to operate slides or guide you onto and off the stage, please contact our Accessibility Chair, Joshua Newn by email: by September 1, 2018, so that we can make arrangements. After September 1, 2018, we cannot guarantee to be able to provide a ramp for presentations.

Can I bring my guide dog?

Yes! Seeing eye dogs and other service animals are welcome at CHI PLAY 2018. There will be a relief area with water available, but we have not decided on the exact location yet. Please indicate on your registration form if you anticipate bringing a service animal to the conference.

How much walking or standing will be needed?

The conference and poster sessions are located in Deakin Edge, Federation Square. Lunch will be provided just outside the main venue. More detailed information about the distances and key accessibility points will be added shortly.

Will there be an induction loop in the meeting rooms?

The main conference venue has an induction loop. The workshops which are located on the RMIT campus also has an induction loop.

Will speakers and audience members asking questions be using a microphone?

Yes, microphones will be used for all speakers. Attendees with questions will be requested to use a microphone so that their question is more easily heard.

What food service will be provided?

The conference will provide morning and afternoon breaks, and buffet lunches will be located at the main venue. Dishes will be labelled. For more detailed information, please contact Joshua Newn at If you have special dietary needs, please indicate these clearly on your registration form.

Can the conference accommodate special dietary needs?

Yes. Attendees who indicate special dietary requirements on their registration form will be provided with special meals when the conference catering does not accommodate them. If you have a severe allergy, please indicate this on your registration form. For more detailed information, please contact Joshua Newn at

Will the conference be a smoke-free environment?

The conference rooms and the workshop rooms are non-smoking areas. However, there is a smoking area in the outdoor areas away from away from outdoor sitting areas.

What if I have a medical emergency or health problem during the conference?

In case of emergency call 000 for an ambulance. There are a number of hospitals located near the conference venue:
  • St Vincent's Hospital - 2.0 km (1.2 miles)
  • Royal Melbourne Hospital - 3.0 km (1.9 miles)
  • The Alfred - 3.8 km (2.4 miles)

If you require non-urgent medical care, please contact Joshua Newn at or ask any student volunteer. They will provide you with information about local doctors, specialists, chiropractors, etc. For non-resident attendees, buying travel insurance that covers medical expenses is strongly recommended as fees for emergency treatment can be very high.

Will sign language interpretation or captioning be available?

Unfortunately, sign language interpreters or captioners will not be provided by the conference. If you would like to discuss interpretation or captioning needs; please contact our Accessibility chair, and someone will respond to you shortly.

What is the availability of accessible accommodations close to the venue?

We have contacted two nearby hotels and have listed them on the Around Melbourne page. Both hotels have accessible rooms and features; please contact the Accessibility Chair at for a full list.

Can I attend the conference by robot?

We have a limited number of teleconference robots; please contact the Accessibility Chair at for more information on this option.

This FAQ has been generated from a template provided by ACM SIGACCESS. Event organizers are welcome to modify and reuse this template for other events. Please contact SIGACCESS for more information.